Sam was extremely nice. He and his son showed up within the time frame they promised. They were in and out in 15 minutes. I bought a coupon for $39 dollars to clean 3 rooms but really only needed 1 room because it was in REALLY bad shape from dog stains. When he saw the one room, he suggested we have it deep cleaned for $20 extra. I told him I just wanted what I payed for, but he deep-cleaned it anyway and just left the other two rooms alone and didn’t charge any extra. The results were AMAZING and he was very cool about it. I was extremely impressed with his service, and I recommended him to my in-laws. Will use again!